Simply contact our team with your order number (or the email address used at checkout) and let us know you'd like a refund under our guarantee.

We'll review your request and help you with the next steps. Eligible refunds will be issued to your original payment method.

Your bank or card provider determines when the refund appears in your account.

It covers the first qualifying order of All-in-One Nutrition for Dogs or 100% Grass-Fed Bone Broth Protein for Dogs.

If after a consistent 90-day evaluation, you don't feel the product has earned its place in your dog's routine, you can request a full refund.

Requesting a refund doesn't automatically cancel your subscription.

If you'd like to cancel, let us know when you contact us, or manage your subscription anytime through your account.

You can skip, delay, or cancel upcoming shipments before your next order is processed.

If an order has already processed, please contact us as soon as possible. We'll review your request and do our best to help.

We'll Help Make It Right.

If your order arrives damaged, contains the wrong product, or doesn't arrive, please contact us with your order number.

Photos can be helpful for damaged or incorrect orders. Our team will review the issue and work with you toward an appropriate resolution.